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Seat Time: 1.75hrs - Desc:

This course will discuss appropriate preparation and conduct for performance reviews. The learner will be instructed on the four levels of listening and pathways to influencing. After completing this program, the learner will be able to:

  • Create a successful development plan that includes core competencies, gaps, targeted status, and more.
  • Deliver bad news appropriately and professionally.
  • Prepare and conduct a performance review in an organized and effective manner.

Seat Time: 2hrs - Desc:

This course will introduce the learner to stereotypes. The course will explain the various misconceptions, labels, and diversity issues that exist within the workplace. Upon successful completion of the course, the learner will have a solid understanding of the following:

  • Making accommodations.
  • Communication.
  • Encouraging diversity through hiring and STOP.